By Lance Hickerson, Reference Department
This year’s theme supplies a good reason: “Libraries Transform.” Over twenty years ago, some were saying libraries would go the way of VHS tapes, floppy disks, and beanie babies. But libraries are still going strong! Again, one big reason is how libraries transform people who visit. Please let me illustrate with a few examples.
One morning as the doors open to WCPL, a very focused patron marched in and went immediately to the computer center where he started searching for jobs. After 20 minutes of what he called, “Nothing,” he asked for help. He explains how he just lost his job and desperately needed to find employment. A librarian responds to his request by leading him to a few of the better job search sites, while at the same time helping him narrow his search. This was so helpful that he found three promising jobs to apply for. But he soon asks for help again, as his computer skills were challenged by the application process. The librarian takes time to help him set up a profile and become familiar with just what the applications are seeking. Upon finishing the applications, the man stops to tell the helpful librarian, “Thanks for being so kind to me and taking time. It restores my belief in human kindness.” This patron continues to come to the library, and will never forget how a librarian took time to help transform his situation.
Several weeks later a library patron approached the reference desk with a request. She had retired from two careers but, in her words, “had missed the computer age.” Her children and grandchildren asked her again and again to learn computers, but she held back. Until today. The patron wanted to “turn over a new leaf” and learn how to use a computer, so as to surprise her children by being able to look up answers online all by herself. The librarian gladly set up a one-on-one time with the patron, during which time, the patron disclosed, “I have to tell you, I have arthritis and trembling so bad that I have trouble using the mouse.” Not to be deterred, the librarian scheduled three months of one-on-one times starting with exercises on using the mouse. Although slow going at first, the patron learned to control and use the mouse, which led to creating her first email account. She learned to make and evaluate online searches as well as how to make lists and write letters in Microsoft Word. Over three months she went from being fully dependent on the librarian to semidependence to joyous independence. She reported how her children were impressed with her “entering the computer age,” but that now she uses the computer just because she enjoys it. The patron and her family were grateful that “libraries transform.”
There are many other stories I wish we could relate about patrons who experience the library as a place for transformation. They would talk about learning new skills like Excel; finding interesting books never before considered; discovering Powerspeak Languages to learn a language for their summer vacation; enjoying their first eBook; seeing a program on square foot gardening that doubled their gardening production; tailoring a resume and cover letter for a new career; finding a dyslexia friendly font; and many other stories. All would tell of how libraries transform and become very personal reasons why we celebrate National Library Week.
By Stephen McClain, Reference Department
Looking for a new job can be either a frustrating experience or an exciting change. Many patrons use the library computers to access job applications or search for a new career. The reference staff is available to help those who are searching for jobs, but there are also many online resources that can answer simple questions and help with the application process. The Career Transitions website is a useful and powerful resource in helping to find a new career. To visit this website, go to www.wcpltn.org, move the mouse over eLibrary (on the left side of the page) and a drop down menu will appear. Click on Databases by Title and then select C-D. From there, click on Career Transitions, which is at the top. Here you can create an account that will save all of your information, but before doing that, it might be best to click on Take a tour of Career Transitions at the top right of the page.
Taking the tour will walk you through the processes of searching for jobs, writing a resume, writing a cover letter, tips and advice on interviewing, and also includes a simulated interview. If you are looking to start a new career and not sure what to look for, the next section provides an area to assess your career interests. After determining your interests and expertise, you can browse career paths and get an idea of what type of salary to expect with your particular experience and training.
Following this section, the tour continues with an area on discovering a new career. In this section, you can assess your career interests by taking a short survey. After deciding your areas of interest, you may browse career paths, salary and growth rates based on your selections or you can match your work experience to a new career.
Finally, there is an area to search for schools and programs within a specific geographic area. Simply type in a job or career title (such as Electrician), select the distance you wish to search with your zip code or state and click the green Search button. If there are any schools, programs or courses within the area that you selected, this should produce a list of those results.
- Many new job seekers, or those returning to the work force, have questions regarding resumes. On the Home page, click on Write a Resume. Here, you can write a professional resume by simply filling in data about yourself and your work experience. Before beginning to create a resume, it may be helpful to gather all of the necessary data, such as name and contact information regarding previous employers, education, and references. Start with your contact info. Type in your personal data and click save. If everything is correct, click the green “Go to next Section” button. Follow the steps and if at any time that you may have a question, click on “What Can I Do Here?” at the top right of the page. This area may answer many common questions regarding building a resume. There are also many helpful articles linked on this page in reference to writing a cover letter, uploading your resume to the web, and information on professional portfolios.
- Many job seekers ask whether or not they need a cover letter when applying for a job. If the job application does not specifically ask for a cover letter, odds are it is not a requirement. However, including a cover letter can only help your chances of being considered for the position. Click on “Write A Cover Letter” (next to “Write A Resume”). The process is very similar to that of writing a resume using the Career Transitions website. There is also a link to samples of cover letters if you need some help or ideas.
- The Interview Simulation tab is a great way to prepare for the experience of an actual job interview. Clicking on this tab will first give you an overview of the simulation. Once beginning, users will choose a profile based on the individual’s personal level of experience. Then you will learn about the fictitious “company,” the open position and your profile. Based on this information, you will be asked questions regarding the job opening and your experience. You can choose whether to listen to audio or read the questions. After the questions are presented, three possible responses are given. You, as the interviewee, are to choose the best and most appropriate response. After responding to all of the questions, the simulation interviewer decides whether or not to conduct a second interview and feedback is offered regarding your responses.
With these simple tools on the Career Transitions website, you can create professional resumes, cover letters, gain valuable interview experience and will soon be on your way to an exciting new career. Visit www.wcpltn.org to get started.